General Terms and Conditions (GTC)

The business activities of Webagentur Mirostudio include services in the field of information technology (IT) as well as in the print sector. The core competence lies in the design of websites, the creation of web applications and various services in connection with the Internet.

2. cost estimate

A quote from the web agency Mirostudio is valid for 60 days and is considered a binding offer. A lump sum can also be agreed. Non-binding cost estimates only have a limited binding indicative price character.

3. delivery dates

The delivery dates offered or confirmed by Mirostudio Websolutions are approximate dates that will be adhered to, provided there are no unexpected changes on the part of the customer or missing information. Mirostudio Websolutions cannot be held liable in any way for late delivery. Nor does a delay in delivery entitle the customer to a reduction in the invoice amount or to the deduction of a discount. If the completion of a quoted or contractually secured customer project takes considerably longer than the agreed period of time or if the agreed order volume changes significantly, an updated cost estimate will be prepared. The guarantee period is 30 days from the project completion date. The launch of a website is considered the project completion date.

4. terms of payment

Invoices must normally be paid within 30 days of the invoice date. For larger projects, a special agreement will be made with the customer. Normally, a down payment of at least 1/3 of the total amount quoted is invoiced at the start of the order. The second third after half of the project and the third third at the end of the order.

5. order cancellation

If an order is canceled by the customer, all accrued costs must be paid. The Mirostudio web agency shall rectify defects relating to warranted characteristics by means of improvements, provided they are reported immediately.

6. notice periods

All Mirostudio web agency contracts are subject to a notice period of 1 month prior to the renewal of the contract period. Amounts already paid will not be refunded for administrative reasons. Cancellation can be made by e-mail or post.

7. secrecy

The web agency Mirostudio undertakes to keep all confidential client information secret for the duration of the project and for at least a further two years.

8 Intellectual property

Since software is an intangible asset, the customer expressly recognizes the sole intellectual property of the tools and products developed by Mirostudio Websolutions. Special ideas of a customer regarding copyright must be agreed with Mirostudio Websolutions before the order is placed.

9. beneficial ownership

The customer has the right to freely use the tools provided within the scope of the project and the agreed contracts. However, the customer is not permitted to make changes to the source code of the tools, to copy them or to make them accessible to third parties.

10. customization requests

All customization requests made by the customer during the project are additional services. This includes data supplied incorrectly or not in accordance with the offer and subsequent customization requests.

11. exclusion of competition

The Mirostudio web agency informs its customers if it wishes to handle two competing projects at the same time. In this case, the Mirostudio web agency strictly adheres to the specified customer requirements and existing agreements.

12. mediation/jurisdiction

In the event of disputes arising from the mutual business relationship, an independent mediator appointed by the customer and the web agency Mirostudio will be called in to settle the dispute. If the mediator is unable to reach an agreement, Zurich shall be the place of jurisdiction.